Before sharing an identity document or requesting a withdrawal, you should understand why your information is needed and how it will be handled. Zoran Bet respects your privacy and is committed to protecting personal information. We collect account, payment, betting, device and support information to deliver services, verify eligibility, protect accounts and meet applicable obligations. Privacy questions can be sent through Contact Us.
This policy covers our website, mobile version, app, account services, sports betting, live betting, games, Keno, bonuses, payments, support channels and communications. It applies to registered players, visitors who only browse, and people who contact support before registering, whether in Addis Ababa or elsewhere in Ethiopia. “Personal data” means information that identifies you or can be linked to you; “processing” means collecting, using, storing, sharing or deleting that information.
Who We Are
Zoran Bet provides online betting and gaming services for eligible adults in Ethiopia, subject to applicable Ethiopian laws and regulations, relevant license conditions and regional restrictions. For operator identification, consult About Us. Review License & Regulation and check the competent authority’s latest information to verify current licensing and regulatory status. This privacy policy in Ethiopia does not itself establish regulatory approval or availability in every location.
Information We Collect
The information needed depends on your interaction with us. Browsing may generate technical records, while registration, payments and verification require additional details. Zoran Bet player information may include:
- Account data: name, telephone number, email address, date of birth, username and password-related security data.
- Verification data: identity documents, age-check results and information needed for customer due diligence, KYC requirements and fraud prevention. KYC means “Know Your Customer”: checks to confirm identity and eligibility.
- Transaction data: deposits, withdrawals, payment method details, payment authorization, balance history and bonus activity.
- Betting account data: bets, odds, results, winnings, live betting activity, Keno activity and game sessions.
- Technical data: IP address, device type, browser, operating system, app version, cookies and log files.
- Communication data: support messages, complaints, emails, chat logs and call records where recording is used and notified as required.
- Responsible gaming data: limits, self-exclusion requests, risk indicators and account restrictions.
Collection should be limited to information needed for lawful operational, security and regulatory purposes. Do not send unrelated sensitive information or another person’s documents. Submit verification material only through the designated secure channel, not through unsolicited messages.
How We Use Personal Data
We process information to create and manage accounts, confirm identity and age eligibility, enable secure login, process deposits and withdrawals, and settle bets, winnings, bonuses and promotions. For example, a withdrawal review may compare account-holder information with payment records to check that the request is authorized.
Activity records also help detect fraud, multiple accounts, payment abuse, bonus abuse and suspicious betting patterns. Technical and support information can help diagnose an interrupted game session, improve mobile performance and resolve complaints. These uses should remain proportionate to their purpose.
Other purposes include important service notifications, responsible gaming controls, dispute handling and applicable legal, tax, accounting, anti-money-laundering, licensing and regulatory duties. Marketing is sent only where allowed, with an available opt-out route. Declining marketing does not prevent necessary account, payment or security messages.
Legal Basis / Lawful Reasons
Depending on applicable law and the activity involved, processing may be necessary to provide requested services, meet legal obligations, protect users and the platform, prevent fraud or resolve disputes. Where consent is required, we seek it for the relevant purpose. Withdrawing consent does not automatically remove records processed for a separate lawful reason.
The lawful reason must match the actual use; it is not a blanket permission to use information without limits. You can ask support to clarify the basis for a particular processing activity or refer the question for compliance review.
Cookies and Tracking
Cookies are small files stored on your device. Alongside similar technologies, they may keep you logged in, support account protection, remember preferences, analyse traffic and improve page performance. Marketing measurement may be used where permitted and subject to applicable consent requirements.
Browser controls can restrict cookies, although disabling essential cookies may affect sign-in or account functions. Mobile browsers and apps can use different device technologies; their privacy settings may therefore differ. See our Cookie Policy for further information.
Data Sharing
Zoran Bet does not sell personal data as a product. Necessary sharing may involve payment processors, identity verification providers, hosting and cloud providers, analytics and security tools, customer support tools and professional advisers. These third-party service providers are outside organisations that perform specific tasks for the service.
Access should be limited to the information and purpose needed for that task, with appropriate contractual and confidentiality safeguards. For instance, a payment provider may need transaction details rather than your full betting history. Information may also be disclosed to regulators, law enforcement or courts when legally required.
International Transfers
Some providers may store or process information outside Ethiopia. Any such transfer must follow applicable legal requirements and use suitable safeguards for the circumstances. Overseas processing should not remove confidentiality or purpose limits. Ask us about international handling if it affects your privacy decision; no specific destination is asserted here.
Data Storage and Retention
Records are kept only as long as necessary for account operation, financial records, legal obligations, dispute resolution, fraud prevention, responsible gaming and regulatory requirements. Different categories may need different retention periods, depending on their purpose and applicable rules.
Closing an account does not necessarily require immediate deletion of every record. A transaction under investigation or a self-exclusion record may need continued retention. When information is no longer required, it should be securely deleted or anonymised; backup copies may remain until the relevant backup cycle ends.
Security Measures
Zoran Bet data protection relies on reasonable technical and organisational measures. Depending on the system and risk, these include encryption where appropriate, access controls, secure login systems, monitoring, backups, fraud detection, staff confidentiality and internal handling procedures. No internet service or security measure eliminates every risk.
For Zoran Bet account security, use a unique password and protect access to your phone and email. Before using Zoran Bet login, verify the website address through a known official channel. For an app or APK, confirm the source before installation; a familiar logo alone is not proof of authenticity. Never disclose your password or a one-time login code to someone claiming to provide support.
User Rights
Under applicable data protection laws, you may have rights to request access, correction, deletion, restriction, objection or information about processing. Some requests may be limited where records must be retained for legal, financial, security or regulatory reasons. Identity checks may be needed to avoid releasing information to the wrong person.
- Step 1: Use the official contact channel and describe your Zoran Bet privacy question or requested action.
- Step 2: Provide enough account information to locate the records, without including passwords or unnecessary documents.
- Step 3: Follow any secure verification instructions and request an explanation if your request cannot be fully met.
Questions about Zoran Bet personal data can also be raised through the complaint-handling procedure. Ask support how to escalate an unresolved concern and which competent authority may be relevant.
Age Restrictions and Children’s Data
Services are intended only for eligible adult users. Zoran Bet must not knowingly collect personal data from underage users. If you are a parent, guardian or user who believes an underage person submitted information, contact support so the account and records can be reviewed and handled as required. See the Age Restriction Policy for eligibility requirements.
Responsible Gaming and Account Restrictions
Account activity, deposit limits, self-exclusion requests and relevant risk indicators may be processed to support responsible betting measures and enforce account restrictions. Certain records may remain necessary after closure to help maintain an exclusion. Such information should be handled with limited access and used for the relevant protective or compliance purpose. Visit Responsible Gaming for related controls.
Terms, Bonuses, and Payments
This policy works alongside our Terms and Conditions, bonus rules, payment checks and anti-fraud controls. Before registration or a transaction, compare the disclosed verification requirements, fees, transaction limits, processing time and withdrawal procedure—not just the convenience of mobile access. A bonus claim or payment review may require additional records, but requests should relate to a stated purpose. If a requirement is unclear, ask support before submitting information.
Updates to This Policy
We may update this policy when services, laws, security practices or processing activities change. Material changes should be communicated as required by applicable law, and fresh consent sought where necessary. Review the current policy before using a new feature or submitting additional documents, and ask for clarification if a change affects how your information is handled.
Author: Nuhamin Seifu
Nuhamin covers confirmed casino, keno, virtual sports, slot, live-game, and crash sections for Ethiopian audiences. She documents regional availability and test dates rather than assuming that products offered elsewhere are accessible locally. Her reviews balance navigation and usability findings with safer-gambling information.